Refund policy
Return and Refund Policy
Effective Date: [11/09/2026]
Last Updated: [15/09/2026]
At [POCKET MOTION STORE], we want you to feel confident when shopping with us. If you receive a product that is eligible for return under this policy, we will work with you to provide an appropriate return, replacement, exchange, or refund.
This policy does not limit any mandatory rights or remedies available to consumers under applicable Indian law.
1. Return Eligibility
A product may be eligible for return if:
You received the wrong product
The product is damaged during delivery
The product is defective or not functioning as described
The product is materially different from its description
The product is missing essential parts or accessories
The product otherwise qualifies for return under the applicable product-specific return terms
Where applicable, products must be returned:
Within [7/10/15/30 DAYS] of delivery
In unused or reasonably original condition
With original packaging, tags, accessories, manuals, and other included materials where reasonably possible
With proof of purchase/order information
Some products may have different return conditions, which will be stated on the product page or at checkout.
2. Return Timeframe
Please contact us at [shijojohnson2@gmail.com] within [NUMBER] DAYS of receiving your order to request a return.
Requests made after the applicable return period may not be accepted unless required by applicable law or where we agree otherwise.
3. How to Request a Return
To request a return, contact:
Email: [shijojohnson2@gmail.com]
Phone/WhatsApp: [PHONE NUMBER]
Please provide:
Order number
Customer name
Product name
Reason for return
Photographs or video, where relevant
Description of the issue
We may ask for additional information to assess the return request.
Do not send products back to us without receiving return instructions from our team.
4. Refund Process
Once an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
Estimated refund timing:
Actual timing may vary depending on the payment method, bank, card issuer, or payment provider.
Where applicable, refunds will include eligible amounts required under applicable law and our published policies.
5. Exchanges
Where stock is available, we may offer an exchange for:
The same product
Another size/colour/variant
Another product of equivalent value, subject to availability
Exchange period: [NUMBER] DAYS
If the replacement item is unavailable, we may offer a refund or another suitable resolution.
6. Damaged or Defective Products
If your product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as possible and preferably within [24/48 HOURS] of delivery.
Please provide clear photographs or video showing the product and packaging where possible.
Depending on the circumstances, we may offer:
Replacement
Repair, where appropriate
Exchange
Refund
Another remedy required or permitted by applicable law
We will not require customers to bear costs that applicable law requires us to bear.
7. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not be eligible for return:
Online.
Products specifically identified as non-returnable on the product page
Products damaged after delivery through misuse, improper handling, or unauthorized modification
This list may vary depending on the nature of the products sold by [POCKET MOTION STORE].
8. Return Shipping Costs
For approved returns caused by:
Defective products
Damaged products
Wrong products being shipped
Material mismatch with the product description
Return shipping cost: [FREE / BORNE BY STORE / OTHER ARRANGEMENT]
For returns due to customer preference, change of mind, incorrect size selection, or another reason not caused by [POCKET MOTION STORE]:
Return shipping cost: [CUSTOMER PAYS / STORE PAYS / DEDUCTED FROM REFUND]
Any applicable return-shipping charge will be communicated clearly before the return is processed.
9. Products Damaged After Delivery
Returns may be rejected where damage is caused after delivery by misuse, accidental damage, improper installation, failure to follow product instructions, unauthorized repairs or modifications, or ordinary wear and tear, subject to applicable consumer rights and warranties.
10. Refunds for Cancelled Orders
If an order is cancelled before dispatch and a refund is due, we will initiate the applicable refund after confirming cancellation.
If an order has already been dispatched, cancellation may instead be handled under the applicable return procedure.
11. Failed or Undelivered Orders
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or another customer-related delivery issue, please contact us at [shijojohnson2@gmail.com].
Any refund or re-shipment will be handled according to the circumstances and applicable law. Additional shipping charges may apply where permitted and clearly disclosed.
12. Consumer Rights
Nothing in this Return and Refund Policy is intended to take away rights or remedies that cannot legally be excluded under applicable Indian consumer-protection law.
Where a product is defective, deficient, spurious, not as advertised, or otherwise covered by mandatory consumer protections, [POCKET MOTION STORE] will provide the remedy required by applicable law.
13. Contact Information
For returns, refunds, or exchanges, contact:
[POCKET MOTION STORE]
Email: [shijojohnson2@gmail.com]
Phone: [8558951474]
Address: [pocketmotionstore.in]
Please include your order number in all return and refund communications so that we can assist you quickly.