Shipping policy
Effective Date: [11/09/2026]
Last Updated: [15/09/2026]
At [POCKET MOTION STORE], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Methods
We currently offer the following shipping options:
Standard Shipping: [COURIER NAME / SERVICE]
Express Shipping: [COURIER NAME / SERVICE, IF AVAILABLE]
Cash on Delivery: [AVAILABLE / NOT AVAILABLE]
Local Delivery/Pickup: [AVAILABLE / NOT AVAILABLE]
The available shipping options will be displayed during checkout based on your delivery location and the products in your order.
2. Shipping Costs
Shipping charges are calculated according to [order value / destination / package weight / shipping method].
SHIPPING COST: Rupees 50 /-
[FREE SHIPPING ABOVE ₹[1000], IF APPLICABLE]
Any applicable shipping charges will be displayed before you complete your purchase.
3. Order Processing Time
Orders are normally processed within [1–2 business weeks] after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next working day.
Some products may require additional processing time. If a product has a special processing period, this will be mentioned on the relevant product page.
4. Delivery Timeframes
Estimated delivery times are:
Within [MAHARASHTRA]: [ 7 DAYS]
Rest of India: [14 DAYS]
These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, courier network, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
5. Tracking Information
Once your order has been shipped, we will provide tracking information where available.
Tracking details may be sent through:
Email
SMS
WhatsApp
Customer account
You can use the tracking number provided by us or the relevant courier to check the status of your shipment.
6. Delivery Address
Please ensure that your shipping address, phone number, PIN code, and other delivery information are accurate when placing your order.
We may not be responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error after placing an order, contact us as soon as possible at [shijojohnson2@gmail.com]. We will try to assist, but changes may not be possible once the order has been dispatched.
7. Delivery Issues and Delays
If your order is delayed, please contact us at [shijojohnson2@gmail.com] with your order number.
Delivery may be delayed due to:
Courier or logistics disruptions
Severe weather
Public holidays
Natural disasters
Strikes or transportation disruptions
Incorrect or incomplete addresses
Remote-area delivery
Government or regulatory restrictions
High-volume shopping periods
Other circumstances outside our reasonable control
If a shipment is shown as delivered but you have not received it, please contact us within [24/48 HOURS] so that we can investigate with the courier.
8. Damaged Packages
If your package appears visibly damaged when delivered, please [REFUSE DELIVERY WHERE POSSIBLE / ACCEPT IT AND RECORD THE DAMAGE] and contact us as soon as possible.
Where appropriate, please provide photographs or video of:
The outer packaging
Shipping label
Damage to the package
Product and internal packaging
This will help us investigate and resolve the issue efficiently.
9. International Shipping
[INTERNATIONAL SHIPPING IS AVAILABLE / WE CURRENTLY SHIP ONLY WITHIN INDIA.]
If international shipping is available, shipping charges, delivery estimates, customs duties, import taxes, and other charges will depend on the destination country.
Unless expressly stated otherwise, the customer is responsible for applicable customs duties, import taxes, local charges, and compliance with destination-country requirements.
International deliveries may take longer due to customs clearance and other cross-border procedures.
10. Contact Us
For questions about shipping or delivery, please contact:
[POCKET MOTION STORE]
Email: [shijojohnson2@gmail.com]
Phone: [7888401189]
Address: [FULL BUSINESS ADDRESS]
Please include your order number whenever contacting us about an exist